Refund policy

Our Commitment to You At CARTFY, we are committed to providing you with quality products and excellent customer service. We want you to be completely satisfied with your purchase.

Returns & Refunds If you are not satisfied with your order for any reason, you may request a return within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

Faulty or Incorrect Items If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order at info@cartfyshop.com. We will arrange a replacement or full refund at no cost to you, including return shipping.

Change of Mind Returns We accept change-of-mind returns within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer.

Non-Returnable Items The following items cannot be returned: items that have been used or damaged by the customer, and items returned after the stated return window.

How to Request a Return Email us at info@cartfyshop.com with your order number, reason for return, and photos if the item is faulty. We will respond within 2–3 business days.

Refund Processing Approved refunds will be processed within 7–10 business days to your original payment method.